Industry TrendsMentoringTechnology

How to become a successful E-commerce Leader?

Hi everyone! Our team here at GoCrackIt would like to welcome Tridev Kundu, a highly successful person in the field of supply chain and E-commerce. Tridev has had a very interesting career journey starting from being an Assistant Manager in Schneider Electric (Manufacturing Industry) to doing his MBA from IIM Bangalore and joining Genpact as a Senior Manager in Supply Chain & Pricing Analytics (Consulting Services Industry) and then working with Flipkart as an Associate Director Last Mile Supply Chain (E-commerce Industry).

Hima: Hi Tridev, it’s a pleasure having you today with us and the Gocrackit family extends our gratitude and appreciation for your time and effort in helping us understand more about e-commerce and B2C commerce.

Tridev: I am pleased to talk and share my experience with you all. I love education and it’s a pleasure to share my thoughts and ideas with future aspirants.

Hima: How did you decide you want to pursue your career in the E-commerce field? Was it due to interest, skills, or family background or just a trending line of career and wanted to opt for it or something else?

Tridev: After spending 11 years in a traditional setup, moving to an E-commerce industry and joining a start-up was more like taking a personal challenge. The general thought process was you need to have special skills to be part of this industry. I wanted to challenge that thought process and prove that anybody can do anything if you put your heart and mind in it.

Hima: Were there any challenges you had to face to reach where you are today in your career?

Tridev: Challenges will always be there whenever you are embracing any change. Hence my transition into E-Commerce was also not smooth but that’s how most of the things in life are. So it won’t be wrong to say that it has been like a roller coaster ride, full of excitement, happy moments as well as low ones but overall full of new learning.

Hima: E-commerce is a field of work that involves dealing with a lot of people and managing them. What kind of challenges have you faced? And what advice would you like to give to the aspiring managers in this field?

Tridev: Stakeholder management is a big part of working in any company. The best way to manage stakeholders is always through effective communication. Clear articulation of the objective, the impact a business initiative will give and involving all the stakeholders in the core project team right from the inception of the idea is the key. Take feedback from all without biases and implement the right idea based on merit.

Hima:What do you think is the scope of E-commerce right now especially after the Covid’19 epidemic? What kind of challenges do you think are the aspiring managers going to face? And how can they overcome them?

Tridev: Potential in E-commerce will be huge as people will accept this new normal of social distancing to keep themselves as well as their family safe while they fulfill their needs through a non-contact stay at home transaction model, which an E-commerce supply chain model typically provides. Post Covid’19 I believe companies will primarily do two things in the first six months (1) Save cost, to fuel existing operation since funds from external sources will be scarce and expensive; (2) Focus on the core business, especially around essential items to capture the increased demand which the Covid’19 situation has created. I believe there will be a lot of opportunities in companies dealing with Grocery, EdTech, Logistics and Healthcare.

Hima:You have led the First Mile and Last Mile Design Charter in Flipkart. Would you like to give us some insights into the kind of work you did, the kind of challenges you faced, your experience?

Tridev: Mostly my work in Flipkart is around helping the business to optimize cost to take care of both business-as-usual as well as flagship sale events like BBD. In addition to this, I have played a significant role in launching new customer-facing capabilities for the company. Challenges were manifold, audacious targets, tough deadlines, constrained resources and the sheer complex nature of the problem to be solved. Defining a problem well by going deep without getting trapped at the surface level and breaking it into manageable steps is the key. Collect the low hanging fruits first, gain the trust of the stakeholders and then aim for the prized fruit.

Hima: Since you are in operation and supply chain management, it involves a lot of cost-cutting, managing resources, etc., so have you taken any kind of courses for it? If yes, could you suggest the aspirants a few of such courses that could guide them and help them in their career?

Tridev: No, I have not done any course. In any cost reduction initiative, try to understand the key levers responsible for the cost and start to think how these costs can be managed in a better way by changing existing assumptions, processes and sometimes even fulfilment models. Don’t struggle if you are not able to propose a disruptive solution, a collection of incremental improvements can also give significant cost savings for the business. Keep the needle moving no matter what.

Hima: What do you think are the most important skills a person should possess in order to become a successful E-commerce manager?

Tridev: Problem-solving, data analytics, product enabled process design/ re-engineering and leading teams under ambiguity will be some of the key skill sets that most of these companies will look at in a candidate. I would urge the students to build and sharpen these skill sets.

Hima: Would you like to share with us what your biggest achievement in life has been?

Tridev: Biggest achievements are difficult to pinpoint but an achievement that I am particularly proud of is getting the opportunity to pursue my MBA from IIM Bangalore. Also being able to live a happy life with my wife and daughter, being surrounded by a great bunch of friends and getting opportunities to meet interesting people across my personal and professional life are few blessings for which I am always grateful.

Hima: What suggestions or tips would you like to give to the other students out there who want to pursue their career in the E-commerce field?

Tridev: Keep believing in yourself, do your research and always try to think what synergies exist between the work you have previously done or currently doing, which can be of relevance in the E-commerce field. Prepare well for your interviews.

Hima: Thank you so much Tridev for your valuable inputs for our students, our readers, and working professionals. We would love to hear from you in the future again to learn from your experiences

Tridev: Sure! Whenever you want to, happy to talk, happy to help in any way.

–Interviewed by Hima Solanki

51 thoughts on “How to become a successful E-commerce Leader?

  1. I have been absent for a while, but now I remember why I used to love this site. Thanks , I will try and check back more frequently. How frequently you update your web site? Melisent Ambrosio Devaney

  2. After I originally commented I appear to have clicked on the -Notify me when new comments are added- checkbox and now each time a comment is added I get four emails with the same comment. Is there a way you can remove me from that service? Thank you! Frank Lek Blake

  3. I was excited to discover this great site. I want to to thank you for ones time due to this fantastic read!! I definitely really liked every bit of it and i also have you book marked to see new stuff on your website. Kathryne Karoly Keelby

  4. It is in point of fact a great and useful piece of information. I am happy that you shared this helpful info with us. Please stay us up to date like this. Thanks for sharing. Deeanne Tremayne Kurtzman

  5. Hello, all the time i used to check web site posts here in the early hours in the morning, as i love to find out more and more. Sophi Orland Norvin Ethelyn Raphael Stefanac

  6. Thanks a lot for giving everyone an exceptionally terrific possiblity to discover important secrets from here. It is always so great and also packed with a good time for me personally and my office acquaintances to visit your site really thrice in a week to learn the fresh tips you have. And indeed, I am also always impressed with your mind-blowing guidelines you serve. Certain 3 tips in this post are truly the most efficient we have all ever had. Lethia Valdemar Bevvy

  7. If you are going for finest contents like myself, only go to see this web site every day for the reason that it provides feature contents, thanks Nada Mason Letti

  8. Hiya, I am really glad I have found this information. Today bloggers publish just about gossip and internet stuff and this is really annoying. A good site with exciting content, that is what I need. Thank you for making this web site, and I will be visiting again. Do you do newsletters by email? Bessy Thane Rhynd

  9. Thank you so much for posting this . You described grief of losing a child so perfectly ,I lost my son Jay 34 yrs old to suicide mar.27th 2013,I still have hard days ,but am starting to live a little more ,than mere existing. This is a long journey and the price we pay ,for loving our children with all our hearts !! Meryl Broddy Eugine

  10. point is the critical apex of your essay. It is essentially duplicate verdict that says what the try is about. Looking because prototype, your charge renown be Dogs are descended from wolves. You can then lay this as the elementary predicate to list your sound disquisition, and all of the fork points in every recess call for to beguile perfidiously to this joined predominating thesis. Nikoletta Garth Wallie

  11. Someone necessarily assist to make severely posts I might state. This is the first time I frequented your website page and thus far? I surprised with the research you made to make this particular submit amazing. Magnificent process! Shelba Stacy Glynnis

  12. I together with my pals have already been looking through the nice points located on your site and suddenly came up with a terrible feeling I never expressed respect to the website owner for those tips. The young men were definitely certainly happy to study all of them and already have simply been enjoying these things. Thanks for simply being quite thoughtful and also for having some fabulous issues millions of individuals are really desirous to be aware of. Our honest apologies for not expressing appreciation to sooner. Virgie Delano Merissa

  13. Thanks for the good writeup. It in fact was once a leisure account it. Look advanced to far brought agreeable from you! However, how can we communicate?| Blondie Merle Moguel

  14. Thanks for the sensible critique. Me & my neighbor were just preparing to do some research on this. We got a grab a book from our area library but I think I learned more from this post. I am very glad to see such great info being shared freely out there. Cordula Ruggiero Faria

  15. Hey there. I found your site by way of Google while looking for a related matter, your site came up. It looks good. I have bookmarked it in my google bookmarks to visit then. Amalee Adams Coh

  16. After I initially left a comment I appear to have clicked on the -Notify me when new comments are added- checkbox and now every time a comment is added I recieve four emails with the exact same comment. There has to be a means you are able to remove me from that service? Cheers! Saraann Ingamar Dzoba

  17. Mind to in shrewdness that the IRS expects the company whose Habitual Mosque platoon appears on the Proclamation 1098 sent away the mortgage mess to rob something from detract from mortgage interest. If the other pal claims the mortgage unoriginal reduction or a serving of it, look in search to hire a alacrity from the IRS questioning the deduction. Robinett Mick Jordanna

  18. As I website possessor I believe the content matter here is rattling excellent , appreciate it for your hard work. You should keep it up forever! Good Luck. Marci Horst Lilli

  19. I loved as much as you will receive carried out right here. The sketch is tasteful, your authored material stylish. nonetheless, you command get got an impatience over that you wish be delivering the following. unwell unquestionably come further formerly again since exactly the same nearly very often inside case you shield this hike. Vyky Jamie Jacklyn

  20. After looking into a handful of the articles on your web site, I truly appreciate your way of writing a blog. I bookmarked it to my bookmark website list and will be checking back soon. Take a look at my web site as well and let me know your opinion. Lilli Clair Eng

  21. My brother recommended I might like this website. He was totally right. This post truly made my day. You can not imagine just how much time I had spent for this info! Thanks! Mei Hiram Kiley

  22. I was excited to discover this site. I want to to thank you for your time due to this wonderful read!! I definitely savored every bit of it and I have you saved to fav to check out new things in your web site. Demetra Travus Karlan

  23. I think this is among the most vital information for me. And i am happy reading your article. However wanna observation on some normal things, The website taste is perfect, the articles is really great : D. Excellent job, cheers| Noni Rurik Reynolds

  24. You have made some decent points there. I checked on the net for additional information about the issue and found most individuals will go along with your views on this site. Delly Gaby Johnson

  25. I got less grief than I expected from my analysis of long-term bonds and conclusion that owning them is crazy. With so many people holding them in their model portfolios or FA-chosen portfolios, this is a subject people should care about. Arlyn Isak Nelrsa

  26. I am not sure where you are getting your information, but great topic. I needs to spend some time learning more or understanding more. Thanks for magnificent information I was looking for this information for my mission.| Ronica Alyosha Kenwrick

  27. Do you mind if I quote a couple of your posts as long as I provide credit and sources back to your weblog? My blog is in the exact same area of interest as yours and my users would definitely benefit from some of the information you present here. Please let me know if this okay with you. Thanks a lot!| Holli Aloin Sproul

Leave a Reply

Your email address will not be published. Required fields are marked *